Quick Overview
Nexo is a crypto finance platform that requires a secure login process to access wallets, loans, and exchange features. This guide walks you through the standard Nexo login flow on the web and mobile app, how to enable and reset two-factor authentication (2FA), account recovery options, and common reasons why a login might fail.
How to Log In (Web)
- Open your browser and visit the official Nexo website (ensure the URL starts with https:// and uses the correct domain).
- Click the Sign In or Log In button in the top-right corner.
- Enter your registered email address and password; press Continue.
- If you have 2FA enabled, enter the code from your authenticator app (Google Authenticator, Authy, etc.) or follow any SMS verification prompts.
- After successful verification you’ll be redirected to your Nexo dashboard.
How to Log In (Mobile App)
- Open the Nexo app on iOS or Android.
- Tap Log in, enter your email and password, then tap Sign in.
- Complete biometric authentication if configured (Face ID, Touch ID) or enter your 2FA code.
Tip: Enable biometric unlock on mobile for faster, secure access — but keep a backup of your 2FA recovery codes in a safe place.
Two-Factor Authentication (2FA)
2FA adds an extra security layer. To enable it:
- Go to Settings > Security in your Nexo account.
- Select Enable Authenticator App, scan the QR code with your authenticator, and save the recovery code provided.
- Test one login to ensure codes are accepted and store recovery codes offline.
Troubleshooting: Can’t Log In?
Common issues and fixes:
- Forgot password: Use the Forgot password link on the login page to receive a reset email. Follow the link only from the official site.
- 2FA not working: Check device time settings (authenticator codes depend on accurate time), reinstall the authenticator app, or use recovery codes.
- Account locked: Multiple failed attempts may temporarily lock access — wait a few minutes or contact Nexo support for account unlocking.
- Verification email not received: Check spam/junk folders and ensure your email provider isn’t blocking messages; add Nexo to your safe sender list.
Account Recovery & Support
If you can’t recover access with password reset and recovery codes, contact Nexo support with the email registered to the account and provide requested identity verification. Expect to verify personal details and any transaction history as part of the process.
Security Best Practices
- Always enable 2FA and keep recovery codes offline.
- Use a long, unique password and a password manager to store it safely.
- Beware of phishing — never enter credentials from links in unsolicited emails or messages.
- Keep device OS and apps up to date and avoid public Wi‑Fi for account access without a VPN.
FAQ (Short)
Q: I didn’t receive the 2FA code by SMS.
A: Use your authenticator app instead, check signal, or request a new SMS. If problems persist, reach out to support.
Q: Is email verification required?
A: Yes — account activation and security notifications are delivered to your registered email.